1. Introduction
Welcome to Veloxbay Premium. By using our global logistics hub, shipment consolidation, and parcel management services, you agree to be bound by these Terms and Conditions and our Privacy Policy. Please read them carefully before creating an account or using our services.
2. Service Usage & Account Registration
To use our platform, you must provide accurate, current, and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials (including your account number, username, and password) and for all activities that occur under your account.
- You must be at least 18 years old or the age of legal majority in your jurisdiction to use our services.
- You agree to notify Veloxbay immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate our security guidelines or engage in fraudulent activities.
3. Shipments & Consolidation Rules
We provide a platform for tracking, managing, and consolidating incoming packages. When utilizing these services, you acknowledge that:
- All items shipped to our facilities must comply with our restricted and prohibited items policy (e.g., no hazardous materials, illegal substances, or perishable goods without prior authorization).
- Veloxbay acts as a logistics intermediary and is not liable for manufacturing defects, direct damages caused by third-party carriers, or delays caused by customs processing.
- You are responsible for paying all applicable shipping rates, consolidation fees, and governmental duties or taxes related to your shipments.
4. Privacy Policy & Data Collection
Your privacy is important to us. We collect, store, and process your personal data in accordance with international data protection standards.
- Data we collect: Contact information (name, email, phone number), shipping addresses, and interaction logs with our platform.
- How we use it: We use this information to operate our shipping services, process your transactions, communicate status updates (via email or SMS), and improve our platform functionality.
- Data Sharing: We do not sell your personal information. We only share necessary details with trusted customs agencies and last-mile delivery partners to fulfill your logistics requests.
- Security: We implement robust security measures (including CSRF tokens, secure session management, and rate limiting) to protect your data from unauthorized access.
5. SMS & Email Communications
By registering, you consent to receive essential service-related communications via SMS and Email. This includes shipment tracking updates, password reset tokens, and security alerts. You may opt out of non-essential promotional communications, but service notifications will remain active as long as your account is open.
6. Limitation of Liability
In no event shall Veloxbay, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services.
7. Modifications to Terms
We may update these terms periodically to reflect changes in our services or legal requirements. Continued use of the platform after changes implies your acceptance of the revised terms.
